Returns & Exchanges at Addison Ross Ltd EU

We take pride in the craftsmanship of our home accessories and want you to be completely satisfied with your purchase. If you are not entirely happy, you can return your items within 28 days of receipt for a full refund or exchange, provided they are in their original packaging.

1

Initiate Your Return

Contact our customer service team or use our online portal to request a return authorization and receive your unique return reference number.

2

Pack Your Items

Carefully repackage your items in their original luxury boxing and protective materials to ensure they arrive back to us in perfect condition.

3

Ship to Our Warehouse

Affix the provided return label to your package and drop it off at your nearest authorized courier point; please retain your proof of postage.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing