Frequently Asked Questions

Everything you need to know about shopping with Addison Ross Ltd EU.

How long will it take for my order to arrive within the EU?

Standard shipping within the EU typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Will I have to pay additional customs duties or taxes?

No, for all orders placed through our EU store, prices include relevant VAT and there are no additional customs duties to pay upon delivery within the European Union.

What is your return policy for home decor items?

We offer a 28-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Are your photo frames and trays handcrafted?

Yes, many of our signature products, including our lacquered trays and silver-plated frames, are finished by hand to ensure the highest quality and attention to detail.

Can I include a personalized gift message with my order?

Absolutely. During the checkout process, you can select the gift option to include a printed message, and we will ensure no pricing information is included in the package.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay.